Appearance
Support & Status
Use this page when you need help, want to check service health, or need a path for troubleshooting a platform issue.
Contact Support
For account or platform help, use the support channel shown in the portal or the escalation path agreed during onboarding.
Include enough context for support to reproduce or locate the issue:
- Organization slug.
- Project slug, if relevant.
- App or deployment name.
- Timestamp and timezone.
- Error message or screenshot.
- Recent changes you made before the issue appeared.
Do not send secrets, access tokens, private keys, database passwords, or full environment variable dumps.
Status Page
Open Status in the portal to check health for:
- Identity.
- Storage.
- Registry.
- Build.
- Monitor.
The status page shows current health for core platform services.
Self-Service Troubleshooting
| Problem | Start here |
|---|---|
| Cannot sign in | Confirm the identity service status, then retry with a fresh browser session. |
| Deployment unhealthy | Open Diagnostics, then review logs. |
| Build not running | Check runner capacity in Usage & Quotas, then inspect the build run. |
| Cannot push an image | Review Docker Registry and confirm image naming. |
| Storage unavailable | Check Storage and service status. |
| API call returns 401/403 | Check token validity, scopes, organization membership, and project membership. |
Escalation Checklist
Before escalating:
- Check the status page.
- Retry once if the failure is transient.
- Capture the exact error and timestamp.
- Run diagnostics for deployment issues.
- Check audit logs for recent admin or credential changes.